I rate Regency Toyota #1....without a doubt!

November 26 2021

I rate Regency Toyota #1....without a doubt!

I went into buying this car with some trepidation. It's a big (huge) deal, and I had a lot of anxiety. My salesman, Sejah Roulleau was so helpful. A very easy-going friendly guy and not pushy at all. He was able to answer all my questions and kept in touch through the whole (several weeks) process. The Sales Manager, Fred Wu was fantastic. I had some concerns and he put me at ease. Both with the information he gave me and his manner. Billy Tse, the Financial Services Manager was absolutely the best! Give that guy a raise. He was so calm and cool. So friendly and so funny. He understood my reservations, and was so patient as he explained the process. From the beginning to the point where I picked up my car, these guys made it easy. They answered all my questions, addressed all my concerns, and seemed very genuine in wanting me to have the best possible experience. They were all very friendly, approachable, and still very professional. While I have been a loyal Toyota customer for some time, I can't say I've experienced the same treatment at the same at other Toyota dealerships. I rate Regency Toyota #1....without a doubt! I would recommend this dealership to anyone looking to buy or sell, a car. I just want to add that the 'store' itself is very pleasant. While not as large and fancy as some, it was very clean and bright. And has great coffee.

Other Satisfied Customers

September 22 2022

My granddaughter went to Regency Toyota to look for a vehicle. This was her first vehicle purchase and she dealt with Levi who helped her find one she liked. She called me for some advice, but with me living in Ontario it had limitations. Levi was very helpful and called me several times,...

December 05 2020

I had a great experience with Fred Wu (assistant sales manager) who very professionally and courteously dealt with me, my trade-in (lease buy-out) and purchase of my 2021 Highlander. Fred was able to offer me great value for my trade-in, and his team members Nisha and Levi were outstanding,...

September 04 2020

By far the best experience I've had at a dealership to date. I reached out to most of the Toyota dealers in BC, but after a short visit to Regency, it was clear that this was where I wanted to do business. During our visit, every member of staff we encountered was very helpful and polite, but...

April 04 2020

It is not the biggest car dealership store but it has a really nice vibe. I really like how seriously they took the current situation with COVID-19 into account. I felt safe and welcome the whole time I was there. I was really positively surprised by the customer service, people's personal...

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