By far the best experience I've had at a dealership to date!

September 04 2020

By far the best experience I've had at a dealership to date!

By far the best experience I've had at a dealership to date. I reached out to most of the Toyota dealers in BC, but after a short visit to Regency, it was clear that this was where I wanted to do business.

During our visit, every member of staff we encountered was very helpful and polite, but there was never any pressure or nonsense. After speaking with Kam who I had previously spoken with via e-mail, I was placed in the care of Fred, who went above and beyond in helping me find the Rav4 that I was looking to get my parents into. I really appreciated how honest and relaxed everybody was.

I can't say enough kind things about Fred, and the extensive measures he took to make sure we were happy, and taken care of. Consider my faith in "the dealership experience" restored. Once our order was placed, I received welcome regular updates and communication from Fred, until it was time to pick up our 2020 Rav4 Hybrid.

Our Rav4 arrived several weeks early, and someone clearly put a lot of work into detailing and prepping it for delivery. The staff at Regency really took it upon themselves to ensure the entire process was smooth and comfortable. Sean was very helpful in ensuring we were familiar with the vehicle and it's features.

Thank you to Kam and Sean in sales, Nisha in Finance, Anna from insurance, the wonderful staff upfront who's names I did not catch, whoever detailed the vehicle and everyone else involved in the process. And a sincere thank you to Fred Wu. You're a legend sir. I can honestly say I haven't received that level of treatment from a dealership before. He's a truly great guy, and I'd gladly recommend him and the folks at Regency.

Other Satisfied Customers

October 30 2024

I feel incredibly fortunate that on the day that I called, Regency Toyota happened to have the car I had decided upon after extensive research. I also feel incredibly grateful for the exceptional experience I had at the dealership from the beginning to the end of the process. I was very impressed...

September 25 2021

I highly recommend Toyota Regency and Sales Consultant Jon Fernando for your car buying needs. This will be the fastest, smoothest, most transparent and hassle-free car purchase experience you will ever have. I can guarantee you that after getting a 2018 Toyota Prius Prime Plugin (purchased July...

February 24 2021

We had been to other Toyota dealers, and did not feel confident with the knowledge of the salespeople or the advice being given. When we went to Regency, we were immediately treated with respect, our questions were addressed fully and directly, and they responded quickly to our needs. The team...

April 06 2020

The staff was very kind, sincere, extremely helpful, straight forward info, answered every question, understanding, and willing to work with me on all aspects. There was no pressure, and how they treated me was amazing. I recommend Regency Toyota to anyone. Fantastic experience. It requires 10...

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